Remote computer support
Diagnosis and resolution of incidents by means of remote connection to the equipment.
INFORMATION · MANIANETWORK
Remote IT support for businesses and Professionals.
We solve incidents, set up equipment and help with computer problems that interrupt daily work.
We connect remotely, check what is happening and act on the team with you, without unnecessary travel or waiting when the problem can be solved remotely.
INFORMATION · MANIANETWORK / MALAGA
Support when something stops working as it should
A slow computer, an account that doesn't sync, a program that makes mistakes or a configuration that nobody knows where to play can waste more time than it seems.
Remote assistance allows us to review many of these incidents directly on the computer, explain what is happening and resolve them without having to move it.
01 / PARTY POINT
Starting point
Most computer incidents start the same: something that yesterday worked today stops, a mistake appears or the team starts to behave in a strange way.
Before changing settings we try to understand what has happened, since when and what needs to continue to work.
When possible, we make an authorized remote connection to review the equipment and work directly on the incidence.
The goal is to solve the problem without complicating the user with technical steps that he does not need to know.
02 / HOW WE WORK
Remote assistance
The assistance is provided by means of a remote access tool and always with the permission of the user.
During the session we can view the screen, review settings and make the necessary changes while the client maintains control of the computer.
This format allows solving much of the issues related to software, accounts, configuration and general operation without displacement.
Before we begin, we explain what we are going to review and, if we see that the problem needs physical intervention, we indicate it before we continue to devote time to a solution that cannot be done remotely.
03 / EQUIPMENT
Equipment and operating system
We can help with common problems related to computer operation and configuration.
- System Errors
- Login Problems
- User Settings and Permissions
- Updates
- Applications that stop working
- Devices recognised by the system
- General adjustments to equipment
We can also review performance incidences to try to determine whether the source is in software, configuration, storage, background processes or lack of resources.
If the problem points to a physical breakdown, remote assistance stops and the client is informed.
04 / PROGRAMMES
Programs and configuration
We install, configure and review software needed for daily work.
We can intervene in failing installations, poorly configured programs, updates, conflicts between applications or settings that prevent us from working normally.
When the software belongs to an external provider, we work within the possibilities that allow that application.
If the incidence depends on a license, a manufacturer's account, or a limitation of the service itself, we leave it identified to make it clear which part ManiaNetwork can resolve and which part depends on the provider.
05 / DIGITAL SERVICES
Digital mail, accounts and services
Many computer incidents are related to services that the user uses every day but that are not really on the computer.
We can help with configuration and access issues in email, user accounts, cloud storage and other digital services used by the company.
This may include synchronization, app configuration, access recovery, session review, and basic security settings.
When the problem affects a service also managed by ManiaNetwork, we can review both the equipment and the configuration of the service itself.
06 / MAINTENANCE
Performance and maintenance
A slow team doesn't always need to be replaced.
Before we reach that conclusion, we review what resources you are using, what programs are running, how much space is available, and whether there are errors or configurations that are affecting performance.
Remote maintenance may include unnecessary software cleaning, revision of startup programs, updates, and general settings.
We do not promise to turn an old computer into a new one. If the limit is the hardware itself, we indicate it so that the customer can decide whether it is worth updating or replacing.
07 / SCOPE OF SERVICE
When the problem cannot be solved remotely
Not all incidents can be solved remotely.
A broken screen, broken disk, damaged connector, or any work that needs to physically open a computer requires face-to-face intervention or technical hardware service.
Currently ManiaNetwork does not offer regular collection, transport or physical repair of equipment.
If during the diagnosis we see that the incidence belongs to this type, we tell you and avoid continuing to charge time on a problem that we cannot solve remotely.
08 / COVERAGE
Support from Malaga
ManiaNetwork provides the service from Malaga, but because it is remote assistance we can work with companies, autonomous and professionals from anywhere in Spain.
We only need the computer to be able to connect to the Internet and there is a person available to authorize and accompany access when necessary.
OFFER OF SERVICES
Main information technology services
Support on the equipment and digital services you use to work, always within an agreed remote range.
View Scope
Equipment Configuration
Users, permissions, applications, updates and adjustments needed to leave the equipment ready to work.
Installation and configuration of software
Installation, updating and configuration of programs used by companies and professionals.
Mailing and Accounts
Configuration and troubleshooting related to mail, user accounts and digital services.
Maintenance and performance
Review of slow equipment, unnecessary applications, updates and configurations that may affect day-to-day operation.
FISHINGS AND SPECIALITIES
Check the scope of each area
We figure out what can be solved remotely before we intervene and tell you if physical action is needed.
Remote support
Resolution of non-displaced incidents by means of authorized remote access.
Team development
Initial setup, users, updates and software needed to start working.
Software problems
Diagnosis of errors, conflicts, installations and application configurations.
Configuration, synchronization and resolution of issues related to mail accounts.
Accounts and accesses
Help with users, permissions, access recovery and service configuration.
Performance
Review of slow equipment and analysis of possible causes related to software and configuration.
Updates and maintenance
Review of system updates and applications to keep equipment in use.
Backups
Configuration and revision of copying systems when they are part of the contracted service.
Support to ManiaNetwork services
Help on mail, hosting, applications or other services that the customer has managed with ManiaNetwork.
INFORMATION QUESTIONS
Answers before starting
How does remote assistance work?
We use a remote access tool that allows us to connect to the computer with your permission. During the session you can see what we are doing and maintain control of the computer.
Do I need to take your equipment?
Not for incidents that can be solved remotely. Currently the ManiaNetwork computer service is focused precisely on avoiding displacements and resolving remotely as much as possible.
Do you physically repair computers?
Not currently. We do not offer equipment opening, component replacement, hardware collection or physical repair.
Can you help me if the computer's slow?
Yes. We can review software, processes, storage, updates and settings to try to locate the cause. If the problem is a hardware limitation or breakdown, we will tell you.
You're running programs?
Yes. We can install and configure software whenever the client has the necessary licenses or permissions to use it.
Can you set up the company mail?
Yes. We can set up email accounts, applications and synchronization, as well as review access-related incidents.
Can you help with security, too?
Yes, but more specific security services are managed within the Cybersecurity area of ManiaNetwork. In IT support we can apply basic adjustments and refer the work to the corresponding service when you need continued security management.
You work alone in Malaga?
No. As remote assistance we can work with customers from anywhere in Spain.
REMOTE ASSISTANCE
Something doesn't work the way it should?
Explain to us what problem you have, which computer or program is affected, and what message appears if there is an error. If it can be solved remotely, we connect with you and review it.